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Understanding customer care

Understanding customer care

Despite every strategy of the organisation the customer will typically only see the front line employee. So how can you and your team improve the service you provide for your internal and external customers?

 

Why take the course?

  • it will help you recognise what good customer care is
  • it will give you the basics for excellence – listening, questioning, follow up
  • it will teach you how to deal with difficult situations

 

Download the course outline.

Contact us to discuss details or book a course.