Handling telephone complaints
Handling and dealing with telephone complaints from dissatisfied customers is an underlying skill in itself. The stressful nature of dealing with difficult customers can create a lack of productivity, poor attitude, and a reluctance to come to work.
Why take the course?
- it will theach you to build rapport and customer confidence
- it will enable you to deal with tough calls with empathy and assertion
- it will help you make the client feel their complaint is being addresses
Download the course outline.
Contact us to discuss details or book a course.