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Handling telephone complaints

Handling telephone complaints

Handling and dealing with telephone complaints from dissatisfied customers is an underlying skill in itself. The stressful nature of dealing with difficult customers can create a lack of productivity, poor attitude, and a reluctance to come to work.

 

Why take the course?

  • it will theach you to build rapport and customer confidence
  • it will enable you to deal with tough calls with empathy and assertion
  • it will help you make the client feel their complaint is being addresses

 

Download the course outline.

Contact us to discuss details or book a course.